Sr. Program Manager, Delivery Product Insight & Rollout

• EaterStrategy & Program Operations, Community Operations

New York, New York | Phoenix, Arizona | San Francisco, California | Chicago, Illinois

Full Time

As a Sr. Program Manager, Delivery Product Insight & Rollout

• Eater you will own end-to-end execution for a portfolio of Eater initiativesfrom early insight gathering through launch readiness and post-launch learning. You'll ensure eater-facing product changes are high quality and operationally scalable.

You will lead proactive rollout planning and partner closely with US&C and LatAm CX stakeholders to deliver seamless launches and continuous product improvement.

What You'll DoOwn end-to-end execution for a defined set of Eater initiatives, navigating the journey from early insight gathering through launch readiness and post-launch learning.

Ensure eater-facing product changes are high quality, operationally shippable, and supportable at scale, with a relentless focus on deflection, containment, and minimizing support debt.

Drive proactive rollout planning, coordination, and post-launch learning loops to ensure seamless transitions.

Interface daily with US&C and LatAm focused CX stakeholders, aligning regional needs with global product goals.

Identify top eater contact drivers and friction points using a mix of qualitative and quantitative inputs to frame problems clearly.

Translate insights into clear operational requirements and BRD inputs to ensure the business's needs are reflected in your initiative set.

Drive readiness workstreams for eater launches, including the development of workflows, escalation paths, monitoring, content, and enablement.

Coordinate cross-functional rollout tasks and aggressively remove blockers across Product, Engineering, CommOps, and CX.

Ensure help content and automation experiences reflect new product behavior and exception handling, validating that "happy path" and top edge cases are handled with minimal live support dependence.

Run hypercare tracking (contacts, defects, escalations) and drive follow-up actions to resolution.

Support retrospectives that convert launch learnings into durable, long-term improvements.

Basic Qualifications

Education

Bachelor's degree.

Experience

4

• years of experience in tech, consulting or operations, and project-based environments.

Project Management

Strong problem-solving skills and a proven track record of cross-functional coordination.

Stakeholder Management: Excellent communication skills and the ability to influence stakeholders at various levels.

Data Proficiency: Comfort using data to prioritize tasks and measure impact; SQL skills are a plus.

Preferred QualificationsDomain Knowledge

Previous experience working with OFD (online food delivery).

Senior Stakeholder Management: Experience influencing Director and VP-level leadership and managing high-stakes relationships.

Tech-forward mindset: Experience partnering with Product and Tech teams to implement AI-driven solutions or automated support workflows.

Self-driven, creative, and comfortable working with teams across different time zones.

Let's ride togetherReady to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook it's where you help write one.

If you're driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world let's move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year

USD$131,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year

USD$145,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$105,000 per year

USD$116,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year

USD$145,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan.

You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.