Join Our Community of Food People!Supports the Area Merchandising function by addressing and resolving service requests, new item setup, and excess and obsolete (E&O) inventory issues in a timely manner. Utilizes detailed knowledge of US Foods products, systems, and tools. Serves as the primary liaison between PSSA, Replenishment, and Category Management related to merchandising activities. Works closely with area departments - particularly Category Management and Replenishment - to support vendor and supplier communications.

Essential Duties And ResponsibilitiesActs as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues.

Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up.

Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.

Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews.

Serves as the escalation point of contact for RSC inquiries related to merchandising activities.

Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately.

Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.

Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.

RelationshipsInternal: Category Operations Managers, Marketing Managers, Replenishment, Pricing team, Territory Managers, Account Executives

External: Local vendors and brokers, as needed.

Work EnvironmentOnsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

Minimum Qualifications5 years of purchasing, merchandising, sales or customer service experience

Proficiency in Microsoft Office applications, particularly Word and Excel

EducationCollege degree or equivalent distribution and/or food service supply chain work experience

Preferred QualificationsPrevious US Foods experience

PRISM/Merlin/Tandem skills

Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.

• Strong organizational, analytical, written, verbal, and interpersonal communication skills.
• Demonstrated focus on delivering effective service to both internal and external customers.
• Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions-focused approach.

Physical QualificationsOccasionally: 1% - 33 / Frequently: 34% - 66% / Continuously: 67% - 100% or Never

Job requires worker to:

Stand

Occasionally

Walk

Occasionally

Drive

Never

Sit

Frequently

Lift

1-10 lbs (Sedentary)

Occasionally

11-20 lbs (Light)

Occasionally

21-50 lbs (Medium)

Never

51-100 lbs (Heavy)

Never

Over 100 lbs (Very Heavy)

Never

Carry

1-10 lbs (Sedentary)

Occasionally

11-20 lbs (Light)

Occasionally

21-50 lbs (Medium)

Never

51-100 lbs (Heavy)

Never

Over 100 lbs (Very Heavy)

Never

Push/Pull1 - Never

Climb/Balance

Never

Stoop/Squat

Never

Kneel

Never

Bend

Never

Reach Above Shoulder

Occasionally

Twist

Occasionally

Grasp Objects2 - Occasionally

Manipulate Objects3 - Frequently

Manual Dexterity4 - Continuously

1 (Push/Pull: Dolly, cartons and boxes)

2 (Grasp Objects: Boxes and cartons)

3 (Manipulate Objects: Boxes and dolly)

4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $6$0 - $90,000.

*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*