Dispatcher
US Foods
Charlotte, North Carolina
Posted 2 weeks ago
Qualifications
Education
High school diploma or GED/equivalent required.
Responsibilities
Primary Duties
- Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
- Ensure that customer's needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force.
- Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
- Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
- Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE.
- Notify the manager/supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
- Other duties as assigned by manager.
Experience Requirements
Required
Minimum one year of transportation or logistics experience.
1 year of experience
Required Skills
Technical Skills
Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
Soft Skills
Effective communication both verbally and in writing.Excellent telephone and customer service ability.Math, analytical, and organizational skills with high attention to detail.Problem solving and critical thinking abilities to solve problems of limited scope.Strong teamwork skills with the ability to support others in the department and division.
Full Job Description
Night Dispatcher
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.
We are looking for a NIGHT Dispatcher who relishes the chance to push their potential, grow and reap the rewards of joining the US FOODS® family. US FOODS® is one of the largest food distributors with a culture and history of promotion from within and unlimited career growth opportunities with ongoing job skills and leadership development training.
Schedule:
Sunday - 3 PM - 11:30 PM
Monday to Thursday 4 PM - 12:30 AM
Pay: $24 / Hour
Essential Duties and Responsibilities
Relationships
Work Environment
Minimum Qualifications
Preferred Qualifications
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.
We are looking for a NIGHT Dispatcher who relishes the chance to push their potential, grow and reap the rewards of joining the US FOODS® family. US FOODS® is one of the largest food distributors with a culture and history of promotion from within and unlimited career growth opportunities with ongoing job skills and leadership development training.
Schedule:
Sunday - 3 PM - 11:30 PM
Monday to Thursday 4 PM - 12:30 AM
Pay: $24 / Hour
Essential Duties and Responsibilities
- Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
- Ensure that customer's needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
- Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
- Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE.
- Notify the manager/supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
- Other duties as assigned by manager.
Relationships
- Internal: Drivers, transportation managers and supervisors, sales
- External: Customers
Work Environment
- The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.
Minimum Qualifications
- Minimum one year of transportation or logistics experience.
- Effective communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Math, analytical, and organizational skills with high attention to detail.
- Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to solve problems of limited scope.
- Strong teamwork skills with the ability to support others in the department and division.
- High school diploma or GED/equivalent required.
Preferred Qualifications
- Prior dispatcher experience preferred.
- Knowledge of DOT Hours of Service Regulations and driver logs.
- Knowledge of our geographic delivery area.
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
How to Apply
US Foods
About
Established in 1989, US Foods is a leading foodservice distributor in the U.S. Careers include logistics, warehouse workers, and sales roles. Fun fact: US Foods serves over 300,000 restaurants and ins...
