Amazon Flex
|3.4|
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Amazon Flex Employee Reviews in Charlotte, NC

Employee Insights in Charlotte, NC

Review information last updated August 13, 2025.

Rating Distribution

5 ratings

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★
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Summary of Amazon Flex Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
2.6 out of 5
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★
★
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Based on the limited review data available across Amazon Flex operations in North Carolina, a significant and concerning trend emerges: inconsistent experiences and substantial operational challenges.
While the role offers flexibility and the potential for independent work, the overall average rating of 2.5 reflects a deeply troubled experience, particularly in Durham, where a single extremely negative review highlights serious issues with inaccurate mapping, excessively long delivery routes, inadequate compensation, and a deficient support system.
Across all locations, issues with compensation – notably lower pay than competing platforms and deductions for oversized packages – are frequently cited.
Furthermore, a lack of proactive support and communication, particularly regarding delivery volume expectations and vehicle suitability, contributes to driver frustration.
The Charlotte and Greensboro locations share concerns regarding compensation and a reactive approach to problem-solving.
The most striking commonality is the absence of detailed feedback regarding compensation, benefits, and career progression, evidenced by zero ratings in these categories across all reviews.
The experience in Charlotte, specifically, underscores the need for Amazon Flex to actively solicit and respond to granular feedback to improve driver satisfaction and operational efficiency.
The overall sentiment appears to be heavily reliant on a general impression of the company being 'good,' but this is overshadowed by significant systemic problems that require immediate attention to prevent driver attrition and build a sustainable program.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Flexibility (Implied by Nature of the Role)
  • Potential for Independent Work
  • Opportunity to Utilize Personal Vehicle (in some locations)

Cons

  • Inaccurate Mapping and Long Delivery Routes
  • Low Compensation Compared to Other Platforms
  • Lack of Proactive Support and Communication
May 6, 2025
3 out of 5
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★
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Delivery Driver

Not enough pay

Compensation is consistently lower compared to other platforms. Surge pricing occurs infrequently. There have been instances where oversized packages were delivered, and subsequent denials due to vehicle size resulted in negative adjustments to the account.
Apr 24, 2025
2 out of 5
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★
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Driver

Good company

Pros

Demonstrates a strong understanding of the compensation offered for part-time work.

Cons

Vehicle maintenance and wear and tear should be considered due to the nature of the role.

Mar 23, 2025
3 out of 5
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★
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Driver

this is a good job

Pros

Offers a flexible work arrangement, allowing for independent work.

Cons

Customer support experiences have been consistently challenging, and compensation is an area for potential improvement.

Feb 14, 2025
3 out of 5
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★
★
☆
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Driver

this is a good job

Pros

Offers a flexible work arrangement, allowing for independent work.

Cons

Customer support experiences have been consistently challenging, and compensation is an area for potential improvement.

Jan 28, 2025
2 out of 5
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★
☆
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Driver

Good company

Pros

Demonstrates a strong understanding of the compensation offered for this part-time role.

Cons

The employee’s personal vehicle is experiencing significant wear and tear due to the demands of the position.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Amazon Flex. Contact us to suggest updates to this page.