CVS Health Job OpportunityWe're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position SummaryThis role owns measurement for the Service Ops Plan Sponsor Services COE Automation and AI Enablement team portfoliodefining and tracking KPIs, evaluating the performance of automation efforts, and reporting ROI. Key responsibilities

Define, operationalize, and maintain KPIs for automation and AI enablement initiatives (value, adoption, quality, speed, reliability)

Establish baselines and measurement plans for new automations to ensure performance is comparable over time

Evaluate automation performance by tracking outcomes vs targets, identifying variance drivers, and surfacing improvement opportunities

Quantify and report ROI (e.g., cost savings, capacity release, cycle-time reduction, error reduction) with clear assumptions and traceable logic

Build and maintain dashboards and recurring reporting for operational and leadership audiences; ensure reporting is accurate, consistent, and easy to consume

Translate ambiguous business questions into structured analyses, clear recommendations, and decision-ready narratives

Partner with Service Ops, automation/AI builders, and enterprise data teams to source data, validate definitions, and improve data quality

Document metric definitions, calculation logic, and refresh cadences to improve consistency and auditability

Support pilots/experiments by defining success measures, tracking results, and turning learnings into scalable measurement approaches

Required Qualifications4

• years of experience in business analytics, data analytics, or equivalent experience

Strong data wrangling skills; comfort working with large, potentially messy datasets across multiple teams and functions

Hands-on dashboarding and reporting experience

• Demonstrated experience defining KPIs and building ROI/performance measurement that stands up with senior stakeholders
• Strong written and verbal communication skills; able to present insights to non-technical audiences
• Strong attention to detail in definitions, documentation, and repeatable reporting
• Preferred QualificationsExperience measuring automation (RPA/workflow) and/or AI initiatives, including ROI methodology and benefits tracking

Service operations or enablement analytics experience

EducationBachelor's degree preferred

Anticipated Weekly Hours40

Time TypeFull time

Pay RangeThe typical pay range for this role is

$46,988.$0 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our People Fuel Our FutureOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great PeopleWe take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits