Technician I, Clinical Services
CVS Health
Texas, Texas
Posted yesterday
remote
Qualifications
Education
High School Diploma or equivalent GED
Preferred Certifications
- Pharmacy Technician License
Responsibilities
Primary Duties
- initial point of contact for Prior Authorization requests
- determine if a complex request should be transferred to a pharmacist
- maintain complete, timely, and accurate documentation of all approvals and denials
About This Role
The Technician I is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base.
Key Objectives
- make the determination if a complex request should be transferred to a pharmacist for assistance
- maintain complete, timely, and accurate documentation of all approvals and denials
Experience Requirements
Required
1 plus years' experience in customer service or call center environment
1 year of experience
Benefits & Perks
Benefits Package
- medical coverage
- dental coverage
- vision coverage
- paid time off
- retirement savings options
- wellness programs
Required Skills
Technical Skills
proficiency pronouncing drug namesrecognizing medical terminologykeyboard skills
Full Job Description
Technician I
We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.
Position Summary
The Technician I is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Tech I will make the determination if a complex request should be transferred to a pharmacist for assistance. Additionally, the Tech I is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials.
In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology, as well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. This position requires schedule flexibility including rotations through nights, weekend and holiday coverage.
Required Qualifications
Preferred Qualifications
Education
High School Diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.
Position Summary
The Technician I is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Tech I will make the determination if a complex request should be transferred to a pharmacist for assistance. Additionally, the Tech I is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials.
In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology, as well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. This position requires schedule flexibility including rotations through nights, weekend and holiday coverage.
Required Qualifications
- 1 plus years' experience in customer service or call center environment
- Must be able to work from home
- Have high speed internet
Preferred Qualifications
- Previous experience in pharmacy or healthcare industry.
- Associate's or Bachelor's Degree.
- Pharmacy Technician License
Education
High School Diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
How to Apply
CVS Health
About
Established in 1963, CVS Health began as Consumer Value Stores and is now a leader in retail pharmacy and healthcare. It operates over 9,900 locations in the U.S. Careers include pharmacy technicians,...
$14
/ hour
CVS Health pays $14 for Medical Laboratory Technician in Texas, Texas, with most salaries ranging from $12 to $17. Pay can vary based on role, experience, and local cost of living.
Median
$14
Low
$12
High
$17
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.