Patient Service Representative (PSR)
CVS Health has an exciting opportunity for a Patient Service Representative (PSR) at CVS Specialty Services, a Careplus pharmacy located in Portland, ME. Our location specializes in autoimmune diseases (such as rheumatology, gastroenterology, dermatology, etc.), hepatitis, HIV, oncology, and organ transplant.

As the PSR, you will work under the direction of the Team Lead and Technician Supervisor to coordinate the needs of patients taking complex medications related to their specialty medical condition, disease, or illness. You will work proactively with our patients, provider offices, and clients via the telephone and directly onsite to compassionately and efficiently coordinate medication shipments, medication adherence services, provider support, and overall customer service for specialty medications. In addition, you will have a thorough knowledge of specialty operations to ensure that our patients are maximizing the integrated pharmacy services provided by CVS Specialty Services.

We're open from 8:00am - 6:00pm Monday through Friday. You will be asked to work on site 40 hours/full time within these hours. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications

• Active Pharmacy Technician License in the state of ME

Preferred Qualifications

• Pharmacy Experience
• Experience in a customer service role

Education

• High School Diploma or Equivalent

Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.