Instacart Employee Reviews in Charleston, SC

A significant challenge is consistently securing sufficient work after initial training, often resulting in earnings that do not meet expenses. Support resources are frequently inadequate, lacking analytical skills and problem-solving abilities, relying primarily on standardized, copy-pasted responses. Instacart has been inconsistent in upholding its promise of no penalties for declining orders, frequently blaming drivers for failing to accept orders despite documented issues such as fraudulent accounts and bot usage. The system’s incentive structure, based on achieving a 4.7-star rating, is often undermined by drivers being denied access to high-value orders while others with lower ratings receive significantly more lucrative opportunities. Furthermore, Instacart arbitrarily removes drivers from customer accounts, leading to decreased tipping and ultimately, customer abandonment. Drivers consistently experience excessive vehicle wear and tear due to continually expanding zones and are compensated solely on delivery mileage at a rate of $0.60 per mile, without additional payment for shopping. The company’s practices have fostered a perception among customers that drivers are engaging in fraudulent activity, and regardless of performance or experience, Instacart retains the authority to determine which orders drivers can access.

A significant challenge is consistently securing sufficient work after initial training, often resulting in orders that do not generate profitable earnings. Support resources are frequently inadequate, lacking analytical skills and problem-solving abilities, relying primarily on standardized, copy-pasted responses. Instacart’s policies contradict their stated commitment to non-punishment for declining orders; Support representatives routinely attribute order declines to the driver, even when issues such as fraudulent accounts or bot usage are present. The system incentivizes low-rated shoppers, allowing them to receive preferential order access while high-performing drivers are consistently offered significantly smaller batches. Furthermore, drivers experience inconsistent access to orders, with access frequently revoked and reassigned to new hires. Vehicle wear and tear is a persistent concern due to continually expanding zones. Compensation is limited to mileage-based pay at $.60 per mile, without additional compensation for shopping. Drivers report that substantial order pay is rarely applied, despite customer fees being collected. The reputation of Instacart drivers is negatively impacted by the presence of inexperienced and potentially fraudulent individuals. Regardless of performance or rating, Instacart retains the authority to determine order availability.