Primary Duties

• Manage multi-phase compliance programs from planning through implementation and monitoring, ensuring deliverables are completed on time, within scope, and meeting quality standards.
• Drive day-to-day execution across Legal, Product, Engineering, Hardware, Operations, and Marketing teams, keeping workstreams aligned and moving forward.
• Identify and resolve blockers, manage dependencies, and escalate strategic decisions or novel compliance questions to senior leadership.
• Convert complex regulatory requirements into clear, actionable work plans, technical specifications, and implementation roadmaps.
• Partner with Product, Engineering, and Hardware teams to define requirements, acceptance criteria, and testing approaches that satisfy compliance obligations.
• Execute regulatory strategy defined by senior leadership while providing input on practical implementation considerations and process improvements.
• Execute the compliance lifecycle for Instacart's hardware and in-store technologies (e.g., weights and measures, safety, EMC/RF, wireless, environmental, market access, labeling) within established compliance frameworks.
• Coordinate pre-compliance testing, certification activities, and post-launch monitoring with Hardware, Product, and external labs/certification bodies.
• Ensure compliance checkpoints are integrated into hardware development timelines and that documentation packages meet certification requirements.
• Manage relationships with external testing labs and certification bodies, ensuring clear communication of requirements, schedules, and deliverables.
• Manage compliance projects beyond hardware, including marketplace obligations, consumer protection requirements, feature-specific compliance needs, and jurisdiction-specific rules.
• Implement compliance frameworks and playbooks designed by senior program leadership, adapting them to specific program needs.
• Build and maintain compliance processes that can scale across products, features, and markets.
• Plan program structures, milestones, and governance while also diving into the details of requirements documents, test plans, policy language, Jira workflows, and compliance dashboards.
• Anticipate risks, dependencies, and constraints; develop mitigation plans and escalate issues appropriately.
• Balance competing priorities and make pragmatic, risk-informed recommendations to stakeholders.
• Set up and run program governance mechanisms (working groups, status meetings, RACI matrices) to drive decisions and maintain momentum.
• Create and maintain program documentation: requirement specifications, process maps, decision logs, risk registers, and status reports.
• Define and track program KPIs and health metrics; use data to inform prioritization, identify issues early, and drive continuous improvement.
• Provide regular, clear status updates to stakeholders and leadership on program health, risks, and upcoming milestones.
• Provide guidance and training to Product, Engineering, Hardware, Operations, and Go-to-Market teams on compliance requirements and processes.
• Serve as the go-to resource for questions about specific compliance requirements and how to implement them.
• Build strong working relationships across functions to facilitate smooth program execution.