Strategic Operations Manager

• Account IntegritySafety, Security & Insurance New York, New York | Chicago, Illinois | San Francisco, California Full Time

About the Role

Strategic Operations Managers in Safety & Identity Operations are responsible for safeguarding the trust of the Uber platform globally. This includes shaping how we verify users, detect and mitigate fraud and abuse, and close systemic gaps that create risk.

This role sits at the intersection of identity, risk, and operations, with responsibility for owning and driving forward key problem spaces related to account integrity.

You will uncover vulnerabilities, investigate emerging fraud patterns, and develop solutions that strengthen platform integrity across Uber's lines of business.

We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved policies/processes, and measurable impact.

The ideal candidate combines structured thinking, investigative rigor, and stakeholder influence, and is comfortable operating from strategy through execution in a dynamic, global environment.

What You'll Do

Own problem discovery and root cause analysis across identity and account integrity, proactively identifying gaps, vulnerabilities, and emerging risk vectors

Analyze large datasets, customer insights, and operational signals to uncover fraud patterns, behavioral anomalies, and systemic weaknesses

Develop and drive recommendations to improve internal policies, processes, and controls that strengthen user identity confidence globally

Partner cross-functionally (Operations, Product, Policy, Legal, Risk, Engineering) to translate insights into scalable solutions and ensure effective implementation

Design, test, and iterate on new detection signals, operational workflows, and enforcement strategies

Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate investigation, generate insights, and improve operational efficiency

Build and own reporting and metrics, tracking identity health, fraud trends, and impact of interventions

Communicate clear, data-driven narratives to influence stakeholders and drive action

Basic Qualifications

4

• years of experience in strategy, operations, consulting, analytics, or a related field
• Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including the use of Pivot Tables, VLOOKUPs, and complex formulas
• Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, or Cursor) to automate routine tasks, draft technical documentation, or debug code to improve workflow efficiency
• Bachelor's degree

Preferred Qualifications

Experience working on fraud, risk, identity, or trust & safety problems

SQL proficiency and experience working with large datasets

Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making

Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes

Experience turning data into actionable insights and driving decisions

Track record of improving processes or influencing policy changes based on analysis

Strong stakeholder management skills, with the ability to influence without authority across global teams

Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations

Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously

High ownership mindset with a bias toward action and execution

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.