Lead, Product Operations - Growth

Product Operations, Product
New York, New York | Seattle, Washington | San Francisco, California
Full Time

About the Role
As the Product Operations lead for Rider Growth, you will serve a critical role in the future of Mobility growth at Uber. In this role, you will be responsible for bridging business needs into tech roadmaps and solving problems that lie at the intersection between the two. This role requires an ability to problem solve strategically, align global cross-functional stakeholders, launch products globally with high velocity, and quickly make user and business impact within a complex organization.

What the Candidate Will Do
You will be driving the success of Rider growth at Uber and directly managing a team of Product Operations managers to achieve this. A representative sampling of the responsibilities you will be tackling with the team you're leading includes:

• Align global executive stakeholders to ensure product strategies are informed with on-the-ground, locally relevant information; and unblock budget and launch requirements to operationalize tech products/features.
• Own the entire go-to-market strategy and execution for Rider growth product features. You will be responsible and held accountable for launch timelines and unblocking global scale.
• Prioritize business insights for the Tech team to ensure Tech deeply understands the voice of the customer and how to adapt globally-built products for local contexts.
• Drive program management across many stakeholders working in parallel with Tech to unlock product launches and roll-outs: Marketing, Legal, Finance, Customer Support, Operations, and many more.
• Create focus and transparency around product work via strong communications and operating models, and strong company-wide alignment around core objectives and key results.
• Own the efficiency of the product stack: identify and fix areas where the product development process lacks velocity, transparency, or effectiveness.

Basic Qualifications

• 8+ years experience in start-up, tech, consulting, or banking, with a high preference for Product or Product Ops experience.
• People management experience in building high output & trust teams.
• Analytical skills required - you can leverage data quickly to make decisions. Able to discuss technical topics with both technical and non-technical audiences.
• Proven track record with leading large & global XFN stakeholder teams, leading end-to-end global roll-outs.
• Independently drive alignment and influence large XFN stakeholder groups at various levels of the organization.
• "Driver" mindset - bias to action, great collaborator, master disambiguator/simplifier, constantly pulling toward clarity and delivery.
• Grit - never afraid to roll up your sleeves and get it done.
• Customer obsession.

Preferred Qualifications

• Platform & Marketplace Expertise: Prior experience working in a high-growth marketplace (ride-sharing, delivery, or e-commerce) with a deep understanding of two-sided incentive structures and user acquisition funnels.
• Global Product Scaling: Proven success in localizing global products across diverse international markets, specifically navigating varying regulatory, payment, and cultural landscapes.
• Growth Marketing Synergy: Familiarity with growth-specific levers such as referral programs, loyalty schemes, and performance marketing integration within a product ecosystem.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.