US SMB Account Manager Grocery & Retail

Account Management, Sales & Account Management
New York, New York | San Francisco, California | Chicago, Illinois
Full Time

About the Role
As an Account Manager on the Uber Eats Alcohol team, you will be responsible for driving demand generation by partnering with alcohol merchants (liquor stores, wine shops, and specialty beverage retailers) on advertising and promotional strategies that increase order volume and customer engagement.

You will serve as a trusted advisor, helping partners maximize their performance on Uber Eats through strategic marketing campaigns, operational optimizations, and data-driven insights tailored to the Alcohol category.

This role requires a blend of sales acumen, analytical skills, and consultative expertise, as you guide merchants on running ads, launching promotions, and enhancing the end-to-end customer experience in a regulated and highly competitive category. Success is measured by merchant revenue growth, increased campaign adoption, and operational excellence.

What You'll Do
Merchant Growth & Demand Generation

• Act as a strategic consultant to alcohol merchants, helping them execute demand generation strategies through Uber Eats' advertising products, promotions, and in-app placements.
• Educate partners on category-specific marketing best practices, including how to leverage Uber Ads, discounts, and seasonal/event-based promotions (e.g., holidays, game days, local events).
• Identify revenue opportunities within the Alcohol vertical, pitch tailored solutions, and support execution of high-impact campaigns.
• Monitor campaign performance, optimize spend efficiency, and deliver data-backed recommendations to drive continuous growth.

Operational & Strategic Consulting

• Advise alcohol merchants on operational best practices to improve customer experience, increase conversion, and minimize cancellations (e.g., inventory accuracy, substitution strategies, prep times).
• Conduct assortment and merchandising audits (e.g., product mix, pricing strategy, featured placements) to maximize visibility and basket size.
• Partner with internal teams (Sales, Marketing, Product) to influence Alcohol-specific strategy and drive adoption of new features.
• Troubleshoot merchant challenges related to fulfillment, delivery compliance, inventory management, and promotional performance.

Data-Driven Decision Making

• Use performance data, category trends, and Uber's analytics tools to identify opportunities and optimize merchant strategies.
• Provide regular reporting on key metrics such as advertising ROI, order trends, average basket size, and customer behavior within the Alcohol category.
• Identify at-risk accounts and proactively implement strategies to improve retention and performance.

What You'll Need
Basic Qualifications:

• 3+ years in account management, consulting, sales, digital advertising, or growth marketing (ideally in tech, e-commerce, or alcohol/beverage industries).
• Strong sales mindset with the ability to influence decision-makers and drive adoption of marketing solutions.
• Ability to analyze data and translate insights into actionable recommendations.
• Excellent communication skills, including presenting to business owners and stakeholders.
• Strong organizational skills with the ability to manage multiple accounts in a fast-paced environment.
• Proficiency in tools like Excel, Looker, Tableau, Salesforce, or similar platforms.

Preferred Qualifications:

• Experience working with alcohol, beverage, or regulated retail categories.
• Background in digital advertising (Google Ads, Meta, programmatic, or retail media).
• Understanding of fulfillment operations, inventory management, and customer experience in on-demand delivery.
• Familiarity with compliance considerations in the Alcohol space (e.g., ID verification, local regulations).
• Passion for helping small and mid-sized businesses grow through data-driven strategies.

For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year - USD$90,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$90,000 per year - USD$100,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$90,000 per year - USD$100,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.