Program Leader B2B Eater Support Strategy

The B2B Eater Support Strategy Program Leader sits within the Global Programs (GP) organization within CommOps, Uber's team dedicated to delivering effective customer service. Our team's mission is to define, design, and deliver best-in-class support to Uber for Business (U4B) customers, Uber's B2B line of business.

The B2B Eater Support Strategy Program Leader will work with various cross functional stakeholders to shape the ways we interact with Uber's corporate meal program customers. This includes several personas including the corporate Admins managing programs on behalf of their customers, and the employees who are leveraging these services.

What the Candidate Will Do

This Program Manager will work across many cross functional stakeholders to shape the ways we interact with customers across Uber's business to business services, focused primarily on corporate meal programs, catering, and large group orders. There will be two primary responsibilities of this role:

• Global Strategic Program Ownership - Responsible for designing, launching, and managing global strategic programs to improve the experience that customers have with support, our products/services, and Uber as a whole.
• Support Readiness Ownership - Responsible for support strategy and execution for new product launches and feature enhancements, to meet Uber for Business goals in line with CommOps Global Strategy.

Basic Qualifications

• 8+ years of total professional experience (5+ years of Program Management experience)

Preferred Qualifications

• Building and launching large-scale strategic programs from design to execution
• Developing executive-level communications and presentations, and delivering verbal presentations to senior leadership
• Analyzing and drawing conclusions from data - you are comfortable with large data sets, and using tools like Microsoft Excel or Google Sheets to understand them
• Customer experience and customer support strategy design
• Business-to-business (B2B) experience; understands the difference between how B2B vs. B2C customers think and what they expect
• Strategic and operational ownership within a multi-sided marketplace or logistics platform (e.g., food delivery, ride-sharing, or last-mile logistics)
• Experience navigating large-scale, global organizations with a proven ability to manage complex operations across multiple regions and time zones

For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.