Chick-fil-A Jobs

Hospitality Director

Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience.

Note

• This position is working for a single unit restaurant located in Palm Beach County. The position will most likely begin "In Training" with opportunity to move to Director position after learning the organization and demonstrating necessary leadership skills to fulfill the position.

The Hospitality Director is responsible for:

Delivering a "REMARK" able experience for all FOH guests who dine in or who carryout

Ensuring all FOH procedures align to meet Chick-fil-A's Service Requirements

Coaching the behaviors of all FOH Team Members and leaders. Those behaviors include:Living out our Core Values: To make a difference in the lives of team members, our guests, and the community.

Hustling, working with a sense of urgency, going all out to create surprisingly fast Speed of Service

Ensuring all Team Members are Attentive & Courteous: enthusiastically fulfilling the CORE 4

Execution of systems and vigilant attention to the organization and appearance of the FOH area that ensures a refreshingly clean environment

Executing a Hospitality Plan for the FOH that includes:

A clearly defined order taking and meal delivery process (leveraging upstream order taking)

Creating a culture where the required 2nd Mile Service Behaviors are enacted

Maintaining a work environment that ensures and promotes food safety

Coaching the behaviors of all Team Members and all members of leadership in the Front of the House around Cash Management. Those behaviors include:Enforcing Cash & Coupon Accountability Policy

Assigning one cashier per register

Ensuring that no one counts their own drawer

Treat Discounts & Giveaways (coupons/receipts like cash) - count them

Using swipe cards (not Leader override codes)

Evaluating Performance of Labor Cost along the Executive Director(s) of Operations

Reviewing the schedule before it gets posted

Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)

Review Labor Report for opportunity to improve productivity

Monitoring behaviors on FOH that impact Food Cost. Those behaviors include:Consistent recalibration around condiment verbiage

Consistent recalibration around dessert training

Being certified in the Chick-fil-A Catering module to effectively and accurately ensure the timely preparation of all catering orders

Coaching, evaluating, and providing accountabilities for all FOH Team Members

Aligning daily practices of the FOH area with the Vision and goals of the organization

Accountability for cash handling

Report monthly metrics results on FOH operations to Director team

Full Disclosure: This position is a working position, with the expectation to always work alongside the team. Working to coach and develop behaviors and systems.

Benefits

$18 - $22 per hour (based off 50 hours per week)

Requires 2-3 year commitment

Access to Health Insurance

Paid Vacation

401k Contributions (after 1 year)

Access to Scholarships at $2,500 per year

Sundays Off

• Leadership Development Resources

Personality Assessment

Discounts to Restaurants, Stores, Theme Parks, Gyms, Theaters, Hotels, Sporting Events, etc.

Free Meals

90% Food Discount for Family Members

Positive Work Environment

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours

• You have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

• All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly with Chick-fil-A Operator & Executive Team

• The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future. Working alongside the executive team the exposure of different dynamics is displayed. The experience at the Executive level helps grow individuals even more to the different complexity of the Chick-Fil-A business model.

Competitive Pay

• Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work

• At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Work Schedule

10 hour shift

Weekend availability

Monday to Friday

Overtime

Day shift

Night shift

Supplemental Pay

Bonus pay

Benefits

Flexible schedule

Paid time off

Health insurance

401(k) matching

401(k)

Employee discount

Paid training

Profit sharing